Find a home that feels right.

1. The platform's role

The platform is a technology and trust layer that helps renters discover rental listings, organize a shortlist and connect with local landlords, agents or other listing hosts. The platform is not a real-estate brokerage, landlord, property manager or legal representative of a renter or host.

A lease, deposit, price negotiation and final property decision remain directly between the renter and the relevant host. No listing, message or tour is legal, financial or property advice.

2. Viewing-tour booking and scope

• Booking is free. No tour payment is collected in advance.
• A standard tour may include up to eight property viewings, subject to host confirmation and a practical route.
• The tour includes shortlist coordination, pre-tour listing checks, an organized itinerary, a local guide and neighborhood orientation.
• Transport options: one guest may ride pillion with a guide if comfortable; customers may use their own transport and follow the itinerary; or private-car pickup and drop-off may be added at the quoted price.
• Optional services are separately confirmed and are not included unless shown in the booking confirmation.

3. Changes, cancellation and no-shows

A customer may reschedule without charge by notifying the platform at least 24 hours before the confirmed start time. A later request is handled subject to guide and host availability.

If a customer does not arrive, cannot be reached and has not given notice, the booking is treated as a no-show and the tour may be closed. The platform may require a new confirmation or advance transport charge before accepting another booking. A host withdrawal or unavoidable route change will be communicated as soon as reasonably possible.

4. Verification and availability limits

Before each tour, the platform asks a validator to contact the relevant host and check availability, asking price and key facts stated in the listing. These checks reduce dead or misleading listings, but rental availability can change at any time. The platform cannot guarantee that a property will remain available until the tour day, nor can it independently guarantee ownership, building condition or a host's authority to lease.

5. Payment and refunds

The applicable tour price and any optional transport charge must be disclosed in the booking confirmation. The customer pays once, after the completed tour, using the payment method stated in that confirmation. No tour fee is due for a tour cancelled by the platform before it begins.

Process guarantee: if a listing included in the confirmed pre-tour itinerary was fake or materially wrongly described before the tour, the customer may request a full refund of the tour fee. The platform will review the original listing, validation record and tour report. This guarantee does not cover a genuine listing that became unavailable after verification, a customer's change of preference, or a lease decision made directly with a host.

6. Customer responsibilities

• Provide accurate contact details, viewing preferences and availability.
• Attend on time, treat hosts, guides and properties respectfully, and follow reasonable safety instructions.
• Inspect the property, verify the person receiving money and read the lease before signing or transferring funds.
• Do not misuse host or collaborator contact details, submit false reports or interfere with the platform's operation.

7. Liability and changes

To the extent permitted by applicable law, the platform is responsible only for the coordination services it agrees to provide. It is not responsible for a host's acts, hidden property defects, lease performance, deposits or events outside its reasonable control. These terms may be updated for future bookings; the terms accepted with a confirmed booking govern that booking.

1. Appointment and duration

The Customer appoints the Platform as the Customer's exclusive representative for the rental search described above in Da Nang, from the Start Date through the End Date (the “Agreement Period”). The Platform accepts the appointment for the limited scope stated in this agreement.

2. Scope of support

• Curate and coordinate viewing tours of up to eight homes per confirmed tour.
• Check relevant listings with hosts before each tour and prepare a transparent itinerary.
• Provide professional local guides and neighborhood orientation.
• Support communications and negotiations when the Customer asks for help, while leaving the final lease decision to the Customer and host.
• Keep records of material confirmations, route changes and customer decisions.

3. Customer exclusivity

During the Agreement Period, the Customer agrees not to appoint, use or work with another agent, broker, viewing guide or rental-search representative for the same search. The Customer will route viewing and negotiation requests for properties introduced through the Platform through the Platform.

This clause does not cover a pre-existing direct landlord contact disclosed in writing before signing, a search outside the stated scope, or a contact the Platform releases in writing.

4. Platform obligations

The Platform will act professionally and in good faith, use a structured verification process, provide trained guides, explain applicable fees before confirmation, disclose known conflicts and keep the process transparent. Verification is a current-status check, not a guarantee that a home will remain available or that the host owns it.

5. Customer obligations

The Customer will provide accurate requirements, respond reasonably promptly, attend confirmed tours, disclose material changes to the search, and make independent checks before paying a deposit or signing a lease. The Customer remains free to reject any property.

6. Fees, termination and effect

Any viewing or negotiation-support fee must be stated separately and accepted before the relevant paid service. Either party may end this agreement by written notice if the other materially breaches it and does not correct the breach after notice. The parties may also end it by mutual written agreement. Accrued payment obligations, confidentiality and non-circumvention relating to introductions made during the Agreement Period survive termination.

7. Acknowledgment

The parties acknowledge that the Platform is a technology and coordination service, not a real-estate brokerage, and that this template should be reviewed for compliance with Vietnamese law before execution.

1. Data collected

The platform may collect a customer's name, phone or WhatsApp number, email address, preferred viewing dates, number of guests, shortlist, rental preferences, questions and tour feedback. A collaborator application may also include role selection, qualifications, work experience, availability and areas known.

2. How the data is used

• Manage viewing requests, confirm availability and build a practical tour itinerary.
• Coordinate the customer, assigned validator, assigned guide and relevant property hosts.
• Respond to questions, document service issues and process an eligible refund.
• Review collaborator applications, assign work and administer quality requirements.
• Protect the platform against misuse and meet legal obligations.

3. Who can see it

Customer contact information and preferences are kept within the booking team. The assigned validator or guide receives only the information needed for the assignment, and only after the customer confirms the booking. Personal data is never sold or shared with unrelated third parties for advertising, lead generation or their own use. A landlord or agent receives only the information reasonably needed to arrange a requested viewing.

4. Retention and security

Booking information is kept only as long as reasonably needed to coordinate the tour, resolve service or payment issues, meet legal record-keeping duties and protect legitimate claims. Unsuccessful collaborator applications are not retained longer than needed for review. Reasonable access controls are used, but no online system can promise absolute security.

5. Access, correction and deletion

A person may ask to access, correct or delete their personal data by contacting the platform through the same channel used for the booking or application. The platform will verify the requester's identity before acting. Data will be deleted unless retention is required by law or is reasonably necessary to resolve an active booking, payment dispute, safety report or legal claim.

6. Choices and updates

Customers may choose not to provide optional preferences, but the platform cannot coordinate a tour without basic identity and contact details. Material changes to this policy apply prospectively and will be shown with a revised effective date.

Key terms at a glance

• Confidentiality: customer details, host contacts, assignments, pricing and operating methods stay private.
• Non-circumvention: do not move customers or hosts outside the platform, offer private services to them or divert a platform introduction.
• Accuracy: record what was actually confirmed, disclose uncertainty and never invent availability, price or property facts.
• Proof: Validators log every call attempt, including time, outcome, reason when unreachable and a call-log screenshot. Unsupported work is not payable.
• Pay: Validators receive ₫15,000 per completed, accepted listing plus a ₫50,000 bonus for an accepted report within 12 hours of assignment. Tour Guides receive ₫400,000 per completed tour, plus ₫200,000 when the customer chooses a property and ₫100,000 for a verified 5-star review.